BACKGROUND INFO & PREVIOUS ISSUE: Had this JP for 3 months. The dinosaur kept roaring and the sound would shut off, or if you used both flippers at the same time the sound would also shut off, but I fixed that by reseating the connectors on the power board every 3-4 weeks. We use it daily.
My wife was home alone playing JP. The ball drained, and then the attached image is what happened. Every time we power it on, this is what we see. Just some lights on the playfield and some of the DMD lights. No startup, and I can't get into diagnostics.