Quoted from CoolCatPinball:Well thought out post man. I've never owned a JJP machine due to the cost, but I've played some on location. I've always admired the build quality on those machines. That's pretty disappointing to hear about your experience with their customer service. JP2 is my first ever new in box experience, and from what I'm hearing, Stern is much more responsive in dealing with customer problems, and quality control issues. Fingers crossed, both of us (and everyone else) never have to find out first hand.
Lets be super super super super clear:
JJP build quality is a complete and utter myth spend some time in any of the fan club threads to see evidence. On my own dialled in:
Trap Door Fail
Multiple screen fails
motherboard fail
other issues..
At this stage I wouldn't touch another JJP game the premium is absolutely poor value.