Joined the club! Happy(ish) to be here. Purchased our JP Premium in May. I am absolutely happy AND disappointed in our purchase. Both? Yes.
The Good: We LOVE the game. The shots, ramps, moving T-Rex head, story, sounds, just awesome. JP is a hit for kids and adults. So glad we found one during the pandemic. This pin, along with our DI LE were our first pins (got them on the same day). A great match for our house.
The Bad: The T-Rex head stopped moving after 2 weeks. Locked in a down position and would not move up/down making the game unplayable. Eventually, I was able to disable the T-Rex, loosen the head upwards and prop it in place making the game playable without T-Rex movement.
The Ugly: Stern response has been...disappointing. I could be spoiled by the nearly instantaneous responses I received from Jersey Jack (they diagnosed issues immediately; sent pics/instructions; very supportive). It took Stern 10 days just to tell me to re-install update and change SD Card. It didn't work. It has been down nearly 3 weeks and we still don't have the parts. And they're not sure if it is the board or motor causing issue. I had to get the distributor involved just to get a response on sending parts!
Is this normal? Maybe the pandemic is making it tougher for Stern? It takes 3-6 days to get a response from Stern, with little to no direction, and still don't really have a clear path to repair. I know I'm a small customer, but wow.
Bottom line, we love the game. I really hope changing the motor just fixes it, we move on, and maybe Stern is just short-staffed right now... IMG_4381.jpgIMG_4588.jpg