Quoted from GoHawks33:Seems my Brother-in-Law may have purchased a less than stellar Jurassic Park (Premium). The screw, washer, and rubber gasket on the right post on the T-Rex Ramp came loose. Only the rubber gasket could be located so far. Nothing broke, but this same thing happened just above the left post about a month ago. Is there a way to order parts? We are new to the Pinball thing, so I figured I would come here to ask someone who is far more knowledgable. Thank you for your help.
Start with calling the distributor you used if you bought it new. If not, go to stern website and call the tech support.