My Jungle Lord’s multi-ball is jacked up and I can’t figure out the source. The balls don’t kick out of the saucers once multiball is activated. Everything works up until the balls go in the saucers.

Once activated the countdown passes thru the scoreboard with no issues. Multi-ball timer is set for 35 sec.

The first ball will not kick out and will stay in the respective saucer as I send the 2nd ball into play via plunger.
If the 2nd ball drains, THEN the 1st ball pops out and you can continue normal 1-ball play. Otherwise, it just stays in the saucer as you play the 2nd ball.

If balls are in both saucers during multi-ball neither kicks out and don’t when the timer runs out either.

So, there is never a time where both balls are playing on the field at the same time.

Switches and undercarriage seem normal. Am I’m looking at a software issue?

Appreciate the help in advance

Yes. Saucers work fine in solo play. The saucers just do not kick out the ball during the timed multi-ball play. The bagatelle works properly as does the kick arrow.

I will check these out. Thank you.