It's not a software problem. I suspect that there may be a switch issue. So I suggest that you run the switch diagnostics and pay particular attention to the playfield entry and the two saucer switches. (But test them all.)
Based on your email it looks like the saucers work as expected in single ball play. Can you confirm this? Specifically, do they activate the bagatelle and release their balls afterwards without delay? Does the double-kick arrow work as well?
Finally, when you are in MB with one ball locked and you lock the second ball in the second saucer, does the bagatelle activate at all?