Standard multiball is 4 balls. I believe that’s even true for Ultimate Challenge. The only time it’s a 6 ball is Super Multiball (“Send backup units!”) during Super Game. That’s why if you never play Super Game you will eventually get a Trough 2 credit dot.
It sounds almost for sure like you’re probably having trough opto issues. I had the same thing happening on my game, replaced the trough optos and it cleaned up the issue. Dredd is an absolute bastard for opto issues.