Here's my letter for $22+K.
Thank you for the email, sorry for the delay, not trying to "bs" anyone just report what is happening. At this time I am unable to offer any refunds. I am very sorry to put you in this position, it has always been my intention to design and build custom games and offer something unique in the market. I have been working hard to fix all this as it is all overwhelming, and the amount of time, money, engineering and manpower needed to actual invest into a new pinball platform has been extreme.
I wish those that are making lists of angry owners, bashing me in public or running private Facebook groups would offer up some good suggestions, a positive dialog with ideas, as some said they would. I am only a pinball designer in a large community of people. Some very successful businessmen.
The completed Magic Girl game shipped to the NW Pinball show in Seattle, and looked great! We had a new small marketing group called Pintasia come in before the show to handle the business, sales, marketing, accounts and game manufacturing. I put my full faith in what they said they would do, as we spent a lot of time together prior here at the workshop. They saw all. The Magic Girl preview was poorly done at the NW Show in my opinion, all the booth items, promos, banners, prints and outreach they promised to do was never done it seems. Also the Pintasia President backed out before for some "questionable" prior business issues, which was a bad blow.
I was even told not to personally attend, which now was a mistake perhaps as I have done many shows and know how to present. Since then they have abandoned our agreement, do not reply to any contact and left me to scramble now to try and pickup and keep the business going. We had big hopes with Pintasia. Also the online forum rancor, and destructive "troll" abuse since March, has just about gutted everything I have tried to build as people have stopped supporting the effort and game development. This is all new for me, as I grew up in the fax machine world.
We are so close to success I feel at this time. One thing I have learned is that many think all this pinball making is easily done, but once they spend some time behind the scenes they have a better understanding. So I have been reaching out to tell the story and bring people in to help businesswise. An owner asset takeover is also not out of the question. I have been a quiet, honest, hardworking guy for my whole life until now. Only 1 speeding ticket, that's it. I was told a while back I am "the most hated man in pinball", which is terrible.
Currently we are battling a court complaint filed by 20 owners and sadly it is taking much of my time and what resources I have left (which I told folks it would), and has pushed away 3 fantastic partner companies in the past months besides Pintasia. The work I am doing was to better the pinball community and make new games in a positive way. It is a luxury item though I see now. I have been updating the (pinballinventor.org) site as I work thru development as best I can, and still have a few “solid” meetings with some “technology fund groups” to assist me in fortifying the business in the best way and make all customers happy. But none of this comes quickly.