Oh, John's been busy, the Warranty page has been updated:
Zidware Inc, ("ZW") is pleased to warrant, only to the original purchaser ("Warrantee"), that this pinball machine ("Product")Product will be free from defects in material and workmanship under normal use and service for ninety (90) days after delivery to the Warrantee (the “Warranty Period”).
The provisions of this warranty shall not apply if, in ZW's sole judgment, the product has been subjected to incidental damage including, but not limited to, the following:
▪ Removal of serial/part number sticker(s);
▪ Damage while being installed or set up improperly;
▪ Damage due to alteration of software or hardware by someone other than ZW or its representatives;
▪ Damage arising from tampering, user error, natural disaster, misuse, neglect, abuse, or accident.
▪ Abuse or Damage from installation or improper “non-home” game use
ZW reserves the right to impose a reasonable charge for the repair of any Product or component thereof that is returned where the failure or malfunctioning of such Product or component does not result from a manufacturing defect.
ZW's liability under this warranty, or in connection with any other claim relating to the Product, is limited to the repair or replacement, at ZW's option, of the Product or component of the Product that is found to be defective. Such replacement component may be a new component or a remanufactured component, at ZW's option. Warrantee assumes all risk of loss in transit. Any returned Product or component thereof under the terms of this warranty shall be the sole property of ZW. The repaired or replaced Product or component will be covered under the terms of this warranty for the remainder of the Warranty Period.
ZW reserves the right to impose a reasonable charge for any returns to cover shipping costs, where the returned Product or component thereof that was returned is found to be in good working condition.
ZW may, at its sole discretion, cover the repair or replacement of any component of the Product that is discovered, after the end of the Warranty Period, to have a manufacturing defect.
To receive warranty service, contact ZW Technical Support Online: (www.zidware.com/pinballsupport.html).
Before returning or attempting to return any Product or component for service, you must have first communicated with one of our service representatives. The service representative will issue a Return Material Authorization (RMA) acknowledgment and an RMA number. Your sales receipt or invoice from an authorized ZW retailer, reseller, or distributor is your proof of purchase and is required to establish purchase date and original purchaser. Except where prohibited by law, this warranty is non-transferable. The Warrantee shall pay the cost of returning the defective Product or component thereof to ZW's service center. No ZW Product or component thereof will be accepted for warranty service without a copy of a valid proof of purchase and an RMA number.
No other warranties are expressed or implied including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. In no event shall ZW be liable for any consequential or incidental damages resulting from the use or installation of any ZW product, or the breach of any express or implied warranties. ZW's liability to any Warrantee with respect to any claim or loss arising out of this transaction or alleged to have resulted from an act or omission of ZW shall be limited to warrantee's cost of the ZW product.
Some states may prohibit the exclusion of consequential or incidental damages, or a certain other clause contained in this warranty (an “Excluded Clause”). If your state prohibits any such Excluded Claus, the remainder of the warranty shall remain in full force and effect as if it did not contain the Excluded Clause. This warranty provides you with specific legal rights. You may have other rights, which vary from state to state.
ZW reserves the right to inspect and verify the defectiveness of any Product or component thereof that is returned. This warranty does not apply to any software used in the Product. However, ZW may, at its sole discretion, release one or more software updates to address any software issues and/or to provide enhanced functionality of the Product
EXCEPT AS EXPRESSLY STATED ABOVE, ZW MAKES NO WARRANTY, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR OTHERWISE ON THE PRODUCTS, OR ANY PARTS OR TECHNICAL ASSISTANCE OR OTHER LABOR FURNISHED.
ZW reserves the right to change the terms of this warranty without notice. v2