Quoted from frolic:
Well our money built his company, and we're not allowed to see those results
First off, I am on the buyers' side here in the grand scheme of things. But as far as what buyers are entitled to, I think a couple of you are talking and thinking as though you are investors in the company. You aren't, you don't have company stock so you don't have the "right" to information about product development. If JPop received money from you for RAZA, you as a customer simply have nothing to do with MG.
Whatever information is being sent out would fall under customer service, which is obviously very bad in this case. Same with timelines and whatnot.
As a pre-orderer in pinball, as in anything else, you are just paying early for a game so you get "dibs" when it's made. If you pre-ordered a new assassin's creed video game from ubisoft, do you think they would appreciate getting letters and demands from you on how their new game "Santa's Quest: Chimneys of Fire" or whatever game they're working on is doing?
Pinsiders are using their pre-orders as leverage to try and get "inside" John's business. And I fully understand that, I would be trying to get in there too after this long and that much money. I'm just saying John will not let you, and he obviously doesn't think your preorder entitles you to it.
The only real "right" I see is the right to your deposit money back. If you signed an agreement to waive that right, then you don't really have any rights left unless you can show that he has no intention of delivering the game. Then he would be guilty of fraud.
Once you sign away your right to a refund, at that point you are pretty much depending on John to be a decent human being and a responsible businessman who respects and values his customers.