Hey Pinsiders,
I just purchased a NIB JP Premium, but after unboxing the trex head does not work. The "home" position is in the wrong location so trex cannot eat the ball, which is pretty important on the machine. I manually tested that all of the switches work, and validated that the horizontal switch for trex triggers when trex moves. But I am stumped on what to do next. The very first game on the machine had this issue.
Talking to stern support it seems like there might be something wrong with switch 68. I went ahead and purchased a replacement switch, but even after replacing I am having the same issues.
Has anyone encountered the same issue and any thoughts on how to fix or debug further? I am tempted to rebuild the entire assembly, but it is rather complex and I do not know if it would work.
PS - This is my first machine so I thought I was doing myself a favor and buying new. Please let me know if I have posted incorrectly and if so, my apologies.