Hello is this XYZ pinball company tech support?

Yes this is how can I help you?

We just bought a new game and everything was working great, but we went to play the game today flipped the switch on and nothing happened.

Oh no problem I can help you with that, do you know how to check the fuses?

Yes I can do that, okay I checked them and I don’t find anything wrong with them I tried again and still nothing.

Okay could you double check the wires inside of the game and just make sure that it doesn’t look like anything came unplugged?

Yes I can do that, okay I have checked and I don’t find anything wrong with them I tried again and still nothing.

Okay let’s just go ahead and check the outlet the game is plugged into could you go ahead and check it.

Yes I can do that, but it’s under the machine and I’m going to need to go get a flashlight so I can see it’s pretty dark in here since the power is out.