So, the video that ALY posted, that is EXACTLY what my JM hand started doing before I got rid of it. That problem came right out of the blue; everything was working 100% perfectly, and then all of a sudden that happened. All my optos tested fine, all my switches tested fine, and I moved the hand left to right as much as I wanted and watched the hand attempt to re-calibrate multiple times. At that point, I did try a factory reset, and that didn't work.
Since we had just bought our new home, a pinball machine in pieces was the last thing I wanted, so I traded JM and my BSD for IMVE NIB, and that was that. WeirPinball was who I did that deal with, and knowing him, he has probably already fixed my old JM. I am going to ask him what the problem was, and once he fixes it and tells me, I'll post here to help you out, ALY.
I am not saying that a factory reset won't fix it; it certainly is worth a try and is by far the easiest solution. Just know that solution is not the norm and typically will yield disappointing results (the problem staying around).