Quoted from mcbPalisade:The amount of attention this manufacturer is getting for these small changes rivals when GM crushed all the EV-1 cars!
You guys are brutal. No wonder most manufacturers stay off this site. But this is [mostly] America where you can freely voice opinions.
I completely disagree. I would imagine Jack himself and others at JJP read these posts to get a feel for the pinhead community. They also listen closely to their distributors who influence their bottom line.
You used to have to pay for potential customer info, if you could even get it. They now get a specific market overview for free from message boards where people whine, moan, compliment, laugh and cry about their company, customer service and products. Collecting Jersey machines is a rich man's sport, so I can almost guarantee that they pay close attention to what the rich men are saying and doing related to their products and service.
Hi Jack! : ) - Your customer service is awesome, and I'm sure this setback will get fixed.