Quoted from benbethel:
Really wish someone in Phoenix with great knowledge of this game would come over and check it out and let me know what's working/not working as it should.
Your first call really should have been to the distributor you bought it from. That is the job of the distributor, to help the customer out. Thankfully there is a community to help you (here on pinside).
Quoted from benbethel:
* the screen was dropped and backglass paint is scratched - I opened the backbox and tried adjusting but it won't sit at the right level, argh... UPDATE - still not fixed, we adjusted the bolts for the screen, did our best, but it seems the monitor arm itself is possibly bent, and that paint is still off...
some of the people have made small blocks that the monitor sits on so it stays level. all of the Wonka games come with metal supports from the factory to correct this behavior.
Quoted from benbethel:
* Does the ship in the back left corner do anything? Seems like it opens or shakes or something, but no movement?
Yes, it rocks back and forth. Have you removed all of the shipping foam from the game? the one that is mounted in the back of the cabinet as well? with the playfield moved out a bit, go into the test menu and then activate the ship. it is possible that you have a wire off, or the ship is binding somehow.