(Topic ID: 240503)

jjPirates of the Caribbean Troubleshooting/Tips/Issues jjPotC Tech


By vireland

8 months ago



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  • Latest reply 1 day ago by vireland
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There are 2343 posts in this topic. You are on page 47 of 47.
#2301 9 days ago
Quoted from LTG:

The momentary jumper simulated the push button on a computer. Power supplies don't start on their own anymore. The motherboard starts them. So when you jump start the mother board, you start the power supply up and off you go.

The problem can happen on it's own, kind of rare. The usual cause is turning the game on, and then back off before it is fully booted up. Happens a lot around the holidays when people not familiar with pinball get at your games. That is why we don't see too much of it and then all of a sudden a run on it.

This makes so much sense. Thanks for the explanation.

#2302 9 days ago

JJP really should make this a standard installed item on the outside of the computer case in the head, but until that happens, you can get a prewired momentary switch to just hook up yourself and leave on the outside of the computer case in the JJP machines so it's much easier to fix if it happens again. Here's one I found on Amazon with a quick search (a pre-wired 3 pack for $5), I'm sure there are others, too:

amazon.com link »

#2303 9 days ago
Quoted from zaphX:

Glad the machine came back. Kids beating on my pins stress me out.

Could be worse. Had the uncle who likes to drink a bit come over. He saw me play while nudging the machine. He decides to play and is banging the machine left and right a couple inches at a time. Lets just say he was good at tilting the machine. Luckily he lost intrest after his second game.

#2304 8 days ago

Argh. Bad luck for me.

My POTC PC is not booting. I confirmed it’s getting 120VAC to the side plug.

I’ve tried shorting the reset pins. Nothing.

Argh what do I do? Help LTG!

#2305 8 days ago
Quoted from zaphX:

Argh. Bad luck for me.
My POTC PC is not booting. I confirmed it’s getting 120VAC to the side plug.
I’ve tried shorting the reset pins. Nothing.
Argh what do I do? Help LTG!

You mean the power going into the ATX power supply in the computer box? You have power to that, but no LEDs lit on the motherboard?

I'd power off and try reseating the connectors on the computer motherboard inside the metal computer box, starting with the large main ATX connector above the CPU/FAN.

#2306 8 days ago
Quoted from vireland:

You mean the power going into the ATX power supply in the computer box? You have power to that, but no LEDs lit on the motherboard?
I'd power off and try reseating the connectors on the computer motherboard inside the metal computer box, starting with the large main ATX connector above the CPU/FAN.

Correct. Nothing on the mobo but I know he is getting AC. I measured across the two pins for jumpering the PC and it reads 3.3v. But shorting them does not bring the PC to life.

No fans no lights.

Other fuses look fine.

1B7C8008-D057-4BB4-8D38-23634CFEAB94 (resized).jpeg
#2307 8 days ago

Also worth noting: I had a strange event yesterday where the machine shut down in mid game. I powered off and back on and it was then fine.

Possibly related, I don't know.

#2308 8 days ago
Quoted from zaphX:

Argh what do I do? Help

I'd turn the game on and try shorting the two pins again.

If that doesn't do it, be sure the power supply is plugged in, and grab a meter and start checking voltage leaving it and to motherboard. Then follow vireland's advice about reseating connectors and be sure they are on tight and you don't have a wire sticking up out of one.

LTG : )

#2309 8 days ago
Quoted from zaphX:

Also worth noting: I had a strange event yesterday where the machine shut down in mid game. I powered off and back on and it was then fine.
Possibly related, I don't know.

That sounds like the power supply protection circuit kicking in. Maybe something is wrong with the power supply. Do you have another ATX power supply from an old computer you can swap in?

#2310 8 days ago
Quoted from zaphX:

Also worth noting: I had a strange event yesterday where the machine shut down in mid game. I powered off and back on and it was then fine.

Possibly related, I don't know.

It's strange that you are getting power to the jumper pins, but that jumping them is not working. Are you sure you are hitting the correct pins? Maybe double-check?

#2311 8 days ago

After spending the last hour flipping out, the game is back alive. WHEW.

I had to short the CLR CMOS pins. After doing that, shorting the power pins got it booting again. I was ready to buy a new mobo off Amazon.

#2312 8 days ago
Quoted from zaphX:

After spending the last hour flipping out, the game is back alive. WHEW.
I had to short the CLR CMOS pins. After doing that, shorting the power pins got it booting again. I was ready to buy a new mobo off Amazon.

So the CMOS got corrupted somehow, then? Weird...

#2313 8 days ago
Quoted from zaphX:

I had to short the CLR CMOS pins. After doing that, shorting the power pins got it booting again. I was ready to buy a new mobo off Amazon.

That's good to know. I would think that pulling the battery would have accomplished the same thing as well.

#2314 8 days ago
Quoted from bigdaddy07:

That's good to know. I would think that pulling the battery would have accomplished the same thing as well.

Me too, and I did try that with no effect. I am guessing the CLR CMOS pins load the CMOS with a default set from the ROM.

#2315 8 days ago

Pulling a cmos battery does not immediately kill the settings. There will still be a small amount of power lurking in capacitors and such. The best way to ensure all the power is gone from a motherboard is to hit the on/off (short pins) while it is disconnected from power. You can also use this trick when you trying to reset most electronic devices. Ever notice how you can pull the power on something but the power led will run for 30 seconds to 5 minutes with no power. This is the residual power hanging out in the caps being drained. Try to turn the device on before reconnecting power and the led will go out. Device will try to turn on and expend the residual energy.

#2316 8 days ago
Quoted from zaphX:

Me too, and I did try that with no effect. I am guessing the CLR CMOS pins load the CMOS with a default set from the ROM.

Can you post a pic of where you shorted the CLR CMOS pins for future reference in case another owner has this issue?

#2317 8 days ago
Quoted from MurphyPeoples:

Can you post a pic of where you shorted the CLR CMOS pins for future reference in case another owner has this issue?

Here's a summary for fixing a no-boot JJP machine.

If you have the H81M motherboard...
fix-dead-jjpotc (resized).jpg

OR if you have the newer H110 motherboard, it looks like this...

fix-dead-jjpotc-H110_mobo (resized).jpg
#2318 8 days ago
Quoted from vireland:

From the manual...[quoted image]

Man you are always so helpful!! Love it. Thanks

#2319 8 days ago
Quoted from vireland:

From the manual...[quoted image]

That's actually not right. The CLR CMOS jumper was right underneath the bank of jumpers for the PWR reset, and was indicated as such on the mobo.
I looked up the manual online for the motherboard when I did this:

Screen Shot 2019-11-30 at 6.52.53 PM.pngIMG_1901.jpeg
#2320 8 days ago
Quoted from zaphX:

That's actually not right. The CLR CMOS jumper was right underneath the bank of jumpers for the PWR reset, and was indicated as such on the mobo.
I looked up the manual online for the motherboard when I did this:[quoted image][quoted image]

Excellent! I wondered about that. I'm not as versed in motherboards like you guys. Great picture!!

#2321 8 days ago
Quoted from zaphX:

That's actually not right. The CLR CMOS jumper was right underneath the bank of jumpers for the PWR reset, and was indicated as such on the mobo.
I looked up the manual online for the motherboard when I did this:[quoted image][quoted image]

Different motherboard in yours. You have an H110M, while I have an H81M like earlier JJPs.

#2322 8 days ago
Quoted from vireland:

Different motherboard in yours.

That's interesting. I guess they use a couple different models.

#2323 8 days ago
Quoted from zaphX:

That's interesting. I guess they use a couple different models.

Yours is newer. Guess the H81M are getting too scarce/expensive since they're pretty old and have been in use since The Hobbit.

#2324 8 days ago
Quoted from vireland:

Yours is newer. Guess the H81M are getting too scarce/expensive since they're pretty old and have been in use since The Hobbit.

The strange thing is that mine was one of the last ones off the line (late May if I'm recalling correct) and I have one of the older boards.

#2325 8 days ago
Quoted from bigdaddy07:

The strange thing is that mine was one of the last ones off the line (late May if I'm recalling correct) and I have one of the older boards.

Probably whatever they had around. Maybe they're transitioning from the 81 to the 110 and using whatever they have on hand.

#2326 6 days ago

My power supply was DOA, it would not start up despite trying the jumper start technique. Installed a new one, and we are back up and running in time for the Christmas party this week. It would be nice if JJP covered the replacement cost, but it's probably not going to happen since I've had the machine just over a year.

#2327 3 days ago

So after the "dead pin" issues two pinsiders had this week and me saying for like the 30th time that JJP should include a momentary switch with their pins since this is not an isolated problem, I decided to stop complaining and just make one for me that covered the power kickstart AND the CMOS clear (for when the CMOS is corrupted, which also prevents booting). It turned out very nice - too nice - so I've decided to add it to the products in the Pin Monk store and sell the kit. It uses one of the three unused cutouts on the CPU box in the JJP backbox to mount to the bottom outside of the CPU box and is totally reversible.

The bracket kit includes 2 momentary switches with color-coded buttons, a housing bracket, top bracket cover, two screws, and an instruction sticker to place above the buttons on the case. I *believe* it will work on all JJP pins using the CPU box in the head (because I am using the unused HDMI cutout in the case, so they need to have this), but working to verify that now. It definitely works with jjPotC, since that's what I developed it on. DEFINITELY improves the process and speed of getting a machine up again where the "boot on power" function of the motherboard has failed since the cover of the CPU case doesn't even have to be removed once this is installed.

Though it technically works for WoZ or Hobbit if you plug it in, there's no proper mounting for it (yet) because the case is different and in the cabinet, but I'll see what I can do about modifying it for those machines with the CPU in the cabinet rather than the head. I should have it in the store next week once I have the costs nailed down and set a price.
JJP_mobo_buttons_sml (resized).jpg

#2328 3 days ago
Quoted from vireland:

So after the "dead pin" issues two pinsiders had this week and me saying for like the 30th time that JJP should include a momentary switch with their pins since this is not an isolated problem, I decided to stop complaining and just make one for me that covered the power kickstart AND the CMOS clear (for when the CMOS is corrupted, which also prevents booting). It turned out very nice - too nice - so I've decided to add it to the products in the Pin Monk store and sell the kit. It uses one of the three unused cutouts on the CPU box in the JJP backbox to mount to the bottom outside of the CPU box and is totally reversible.
The bracket kit includes 2 momentary switches with color-coded buttons, a housing bracket, top bracket cover, two screws, and an instruction sticker to place above the buttons on the case. I *believe* it will work on all JJP pins using the CPU box in the head (because I am using the unused HDMI cutout in the case, so they need to have this), but working to verify that now. It definitely works with jjPotC, since that's what I developed it on. DEFINITELY improves the process and speed of getting a machine up again where the "boot on power" function of the motherboard has failed since the cover of the CPU case doesn't even have to be removed once this is installed.
This does not work for WoZ or Hobbit (yet), but I'll see what I can do about modifying it for those machines with the CPU in the cabinet rather than the head. I should have it in the store next week once I have the costs nailed down and set a price.
[quoted image]

Alert me and I'll be your first customer. ; )

#2329 3 days ago
Quoted from vireland:

So after the "dead pin" issues two pinsiders had this week and me saying for like the 30th time that JJP should include a momentary switch with their pins since this is not an isolated problem, I decided to stop complaining and just make one for me that covered the power kickstart AND the CMOS clear (for when the CMOS is corrupted, which also prevents booting). It turned out very nice - too nice - so I've decided to add it to the products in the Pin Monk store and sell the kit. It uses one of the three unused cutouts on the CPU box in the JJP backbox to mount to the bottom outside of the CPU box and is totally reversible.
The bracket kit includes 2 momentary switches with color-coded buttons, a housing bracket, top bracket cover, two screws, and an instruction sticker to place above the buttons on the case. I *believe* it will work on all JJP pins using the CPU box in the head (because I am using the unused HDMI cutout in the case, so they need to have this), but working to verify that now. It definitely works with jjPotC, since that's what I developed it on. DEFINITELY improves the process and speed of getting a machine up again where the "boot on power" function of the motherboard has failed since the cover of the CPU case doesn't even have to be removed once this is installed.
Though it technically works for WoZ or Hobbit if you plug it in, there's no proper mounting for it (yet) because the case is different and in the cabinet, but I'll see what I can do about modifying it for those machines with the CPU in the cabinet rather than the head. I should have it in the store next week once I have the costs nailed down and set a price.
[quoted image]

Nice! You should try to protect this idea/design if you can and charge JJP a royalty if they ever want to do something like it in their original builds.

#2330 3 days ago
Quoted from vireland:

So after the "dead pin" issues two pinsiders had this week and me saying for like the 30th time that JJP should include a momentary switch with their pins since this is not an isolated problem, I decided to stop complaining and just make one for me that covered the power kickstart AND the CMOS clear (for when the CMOS is corrupted, which also prevents booting). It turned out very nice - too nice - so I've decided to add it to the products in the Pin Monk store and sell the kit. It uses one of the three unused cutouts on the CPU box in the JJP backbox to mount to the bottom outside of the CPU box and is totally reversible.
The bracket kit includes 2 momentary switches with color-coded buttons, a housing bracket, top bracket cover, two screws, and an instruction sticker to place above the buttons on the case. I *believe* it will work on all JJP pins using the CPU box in the head (because I am using the unused HDMI cutout in the case, so they need to have this), but working to verify that now. It definitely works with jjPotC, since that's what I developed it on. DEFINITELY improves the process and speed of getting a machine up again where the "boot on power" function of the motherboard has failed since the cover of the CPU case doesn't even have to be removed once this is installed.
Though it technically works for WoZ or Hobbit if you plug it in, there's no proper mounting for it (yet) because the case is different and in the cabinet, but I'll see what I can do about modifying it for those machines with the CPU in the cabinet rather than the head. I should have it in the store next week once I have the costs nailed down and set a price.
[quoted image]

Nice work! Hope I never need it.

#2331 3 days ago
Quoted from EaglePin:

Nice! You should try to protect this idea/design if you can and charge JJP a royalty if they ever want to do something like it in their original builds.

I hope JJP puts something like this on all their machines from GnR forward. It's been needed since day one. If this inspires them to do that on their own, great.

But I'll sell this kit for the thousands of JJP machines already in the wild that don't have this ease-of-use function.

#2332 2 days ago

So, a few more iterations to widen the button spacing to prevent accidental presses of the wrong button and make the bracket more stable.

Install_Picture_Kicktap (resized).jpg
#2333 2 days ago
Quoted from vireland:

So, a few more iterations to widen the button spacing to prevent accidental presses of the wrong button and make the bracket more stable.[quoted image]

I couldn’t find it in your store.

#2334 2 days ago
Quoted from vireland:

So after the "dead pin" issues two pinsiders had this week and me saying for like the 30th time that JJP should include a momentary switch with their pins since this is not an isolated problem, I decided to stop complaining and just make one for me that covered the power kickstart AND the CMOS clear (for when the CMOS is corrupted, which also prevents booting). It turned out very nice - too nice - so I've decided to add it to the products in the Pin Monk store and sell the kit. It uses one of the three unused cutouts on the CPU box in the JJP backbox to mount to the bottom outside of the CPU box and is totally reversible.
The bracket kit includes 2 momentary switches with color-coded buttons, a housing bracket, top bracket cover, two screws, and an instruction sticker to place above the buttons on the case. I *believe* it will work on all JJP pins using the CPU box in the head (because I am using the unused HDMI cutout in the case, so they need to have this), but working to verify that now. It definitely works with jjPotC, since that's what I developed it on. DEFINITELY improves the process and speed of getting a machine up again where the "boot on power" function of the motherboard has failed since the cover of the CPU case doesn't even have to be removed once this is installed.
Though it technically works for WoZ or Hobbit if you plug it in, there's no proper mounting for it (yet) because the case is different and in the cabinet, but I'll see what I can do about modifying it for those machines with the CPU in the cabinet rather than the head. I should have it in the store next week once I have the costs nailed down and set a price.
[quoted image]

I'd like one for my WOZ, count me in! Love the stickers too!

#2335 2 days ago
Quoted from apinballwiz:

I'd like one for my WOZ, count me in! Love the stickers too!

#2337 2 days ago
Quoted from KornFreak28:

I couldn’t find it in your store.

Not in the pinmonk store yet, I should have it up this weekend or early next week. I just got this iteration, which I believe is final, completed today. I just have to work out the wire management and it's ready to sell.

Thanks for the interest!

#2338 1 day ago
Quoted from vireland:

Not in the pinmonk store yet, I should have it up this weekend or early next week. I just got this iteration, which I believe is final, completed today. I just have to work out the wire management and it's ready to sell.
Thanks for the interest!

Thank you for doing this for us!

#2339 1 day ago
Quoted from KornFreak28:

Thank you for doing this for us!

Thanks for that, but don't saint me just yet. I initially did this for me, and it turned out a little too nice, which is when I drifted from thoughts only about me to thoughts about others that might like it, too. The initial impetus was completely selfish.

#2340 1 day ago
Quoted from vireland:

The initial impetus was completely selfish.

Still very nice the direction you took.

LTG : )

#2341 1 day ago
Quoted from vireland:

Thanks for that, but don't saint me just yet. I initially did this for me, and it turned out a little too nice, which is when I drifted from thoughts only about me to thoughts about others that might like it, too. The initial impetus was completely selfish.

Thank you for your honesty!

#2342 1 day ago
Quoted from vireland:

Thanks for that, but don't saint me just yet. I initially did this for me, and it turned out a little too nice, which is when I drifted from thoughts only about me to thoughts about others that might like it, too. The initial impetus was completely selfish.

May I ask why this is happening to JJP games? What’s causing this issue?

#2343 1 day ago
Quoted from KornFreak28:

May I ask why this is happening to JJP games? What’s causing this issue?

JJP uses PC motherboards. It can happen on arcade games that use PC motherboards (Buck Hunter, etc), too. The "boot on power" optional function built into most (all?) modern motherboards is not perfect. It works almost every time, but every once in a while it does not, and since home pins get turned on and off more than route pins, it seems more common there. Still, it's not SUPER common, but when it does happen, it's nice to not have to take the CPU box apart and find the pins to short. Plus, if you're trying to talk a new pinball owner through the process, colored buttons with simple instructions is the way to go. Hence the reason I've said for a long time I think JJP should have adopted this approach from the factory. It's not expensive, but maybe only have the option pre-installed at the factory on the CEs if that's a concern. A little added luxury and convenience from the factory for JJPs best customers.

Stern doesn't use PC motherboards, so it doesn't happen with them.

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