Quoted from 3pinballs:
Problem fixed. Talked to Butch at JJP.
We had to remove the upper playfield. Underneath the playfield , which I would have taken a pic, in the center of the playfield there are 2 metal pins/rods. 1 is located near the top, near backglass, and one near bottom near flippers.
The pins have to go into the mounted hole plates. Mine was underneath the one near the flippers and not inside the hole, causing it to sit too low and balls getting stuck.
My friend got his game the other day and the same thing happened on his, but the tech was able to slide the playfield back towards backglass, then towards front of game and it went in without having to take then upper playfield off.[quoted image][quoted image]
Awesome write up. Thanks for sharing your fix!