Quoted from vireland:
PROBLEM: Balls getting stuck at the top of the Black Pearl ramp.
SOLUTION: Ensure the game is horizontally (left to right) level, measured at the playfield. Next, locate the screw to the right of the ramp which compresses a rubber crush washer. Tighten this screw clockwise until setting balls on the top of the ramp always makes them roll away right. Do not over-tighten or the screw can break in the post! If this fails to resolve the problem, remove the rubber entirely. If this still fails to resolve the problem, put a clear cabinet bumper under the Pearl ramp to lift the left side a bit. You want the ball to roll off to the right easily no matter how gently it is placed on top of the ramp. This is a very common issue and easily fixed.
Problem fixed. Talked to Butch at JJP.
We had to remove the upper playfield. Underneath the playfield , which I would have taken a pic, in the center of the playfield there are 2 metal pins/rods. 1 is located near the top, near backglass, and one near bottom near flippers.
The pins have to go into the mounted hole plates. Mine was underneath the one near the flippers and not inside the hole, causing it to sit too low and balls getting stuck.
My friend got his game the other day and the same thing happened on his, but the tech was able to slide the playfield back towards backglass, then towards front of game and it went in without having to take then upper playfield off.IMG-4081 (1) (resized).JPGIMG-4086 (resized).JPG