OP

Quoted from RichieWrench:

You know - I am always a JJP fan - I believe in the man that started it all and I have become a fan of the crew and team that he has built around him to this day. I am a very busy person and there are times that I get away from this hobby, So for me it was shocking to hear about all these issues that I hearing on the the Willy Wonka playfield - So I follow up with some of those that I know and trust and found that this was not just something that just started in the last month or so for me - This was back on the POTC playfields and some other games as well with Stern and to also find out that how some customers were being treated and having to pay for something out of their pocket, I felt that was wrong. I feel that a populated playfield is the right way, But I am thinking maybe that will be on a case by case basis - I am still following and watching to see how things are developing.
I will say this - Since I was out on the Willy Wonka CE - I have had nothing but support by most and a few that did not support my decision and that is fine as well. I am not looking for fame or anything special (other than a powder coated coin door on future CE model). I took a stand and for me....its was for me and for those that were having to pay out of pocket for something that should have been FREE.
But, Like I was hoping JJP is trying to make this correct, I think Jack and JJP have come together and are hearing the complaints that are coming from all over and are addressing the main issue on the playfield and from what I have been told - The problem has been found and fixed. The question for me is how many were done and are damage out there and I am sure that JJP and Stern are busy in trying to take care of those customers that have been affected.
I hear from some people that JJP has not be responsive and hard to get in touch with on this subject. When I jumped out, I contacted JJP (the company) and I did voice my concerns and I was told that that are aware and that a statement would be made soon. Since then I hear that Jack is on the phone everyday addressing those that have been affected. I have always been able to get in touch with JJP as a company and if I need to talk to Jack - I know I can reached him by email or by his cell and he is very fast to get back in touch with me. I truly feels that he treats EVERYONE that way - Jack is approachable and he takes time to talk to me and he lets me voice my opinion. I truly have a passion for this hobby and Jack respects that about me and even though I have been hard on JJP (and other companies) before - He knows that It is my passion for the games and to make them as best as possible.
I am fine with what JJP is doing on reaching out to those that have been effected. I think they are still addressing this issue and in the end, I am positive that JJP will not run away from this issue and will be doing their best to take care of those that have be affected by this issue.
I have not seen the details and Jack will not even show me the details, but I know they are coming and I have been promised that we will be impressed.
So am I back in - YES I am - I have asked Joe for the #12 back - and I am going to be in touch with Matt @ BackAlley to get my door done and I am going to be in touch with those great companies out there to get the great mods that have already been done for this game.
Part of me feels bad to have jumped out, But I know enough now that say that I feel JJP is going to make it right to those on a case by case basis for those that make up a repair ticket. They will make it right - Give them a chance, This is going to take time.
I believe in JJP and if I did not ....I would not be back in on the CE model.[quoted image][quoted image]