I call BS. None of the manufacturers confirm like that, Jack included.

I’ve been waiting for someone to say that. I don’t want to shit on anyone’s excitement, but personally I can’t get excited about anything coming from JJP because of their playfield fiasco as well as their horrendous customer service and them raising the price of GNR LEs twice during the run. It’s a shame because I was a huge JJP fan with the intention of buying many more of their games. But not now. There are other manufacturers out there who build quality machines and STAND BY THEM. I’ll be buying from them for now on.

Yup. That's why I gave up my spot for a GNR LE and I will never buy another JJP game no matter how cool the title (BTW I don't think Toy Story is a very cool title). The hobby now has enough other manufacturers who legitimately care about quality and respect their customers. I'll be giving my business to them in the future. I'll be watching JJP from the sidelines. That sucks because I truly was a big JJP fan. I thought they had the potential to take this hobby to a whole other, great level. Unfortunately they showed us what they really are: a greedy company that will always put profit over quality and not give a shit about its customers.

I’d never call someone who bought from JJP or any other manufacturer a “moron”. I have a JJP POTC, love it and have no intention of selling it. My beef is with JJP for the reasons we’re all familiar with. I feel profoundly let down by JJP, and I’m angry about that. That’s why I’m boycotting them. But if someone else has had a good experience with them and enjoys their game I’m legitimately happy for them. This is a great hobby that’s meant to be fun. So I would never begrudge someone else’s enjoyment. Calling someone a moron (or any other insult) for buying a JJP game is wrong. Those of us who are angry at JJP should direct our anger and our insults AT JJP, nowhere else.

After the way they treated you why would you want to go back?

I swore off buying another JJP game, but an updated Rocky pin with movie assets would make me reconsider my vow!

My two cents here (not that anybody asked for it)…it really bothers me to see JJP rewarded for treating its customers like shit on their last game. I’m not a JJP hater or anything. I’m a happy owner of an LE POTC. It’s just that everyone seems to be falling all over themselves for this game, forgetting that JJP essentially gave us the middle finger with GNR: raising the price twice mid-run, giving mostly useless assistance on the playfield issues, changing their warranty policy, not responding to maintenance requests, etc. I don’t need to rehash all that mess. I just wish there was some blowback to their bottom line so they would realize that is no way for them to run their business. Otherwise, I think they make great games and I’d like to see them continue into the future but with more focus on customer service and quality builds. Again, that’s just my two cents.

And, like you, I’m now all in on a Cactus Canyon. There are enough good pinball manufacturers out there who actually care about customer service and quality builds for me to leave JJP behind and put my pinball money elsewhere.

Yup. And that’s why I haven’t bought a Stern since 2004.

I don’t think you are “ all about different viewpoints.” If you were you’d realize that those of us talking about the playfield issues aren’t trying to rain on anyone’s parade. Most, including myself, are just profoundly disappointed in how JJP handled things with their last game and we want them to improve that with this game. JJP makes awesome games. There is definitely a place in the hobby for their high end product, but when they ask a top price for a top product it’s not too much for the purchaser to expect a quality build and good customer service. We have a right to express that opinion on this thread (and any other) with the hope that JJP might realize these are areas they need to improve upon. Speaking for myself, I don’t begrudge anyone’s excitement over Toy Story. I think the game will be incredible and I’m anxious to play it. I’m just hoping it’s of the quality customers deserve for spending as much as this game will cost.

Convincing the wife is often the most difficult part about getting a new pin…at least it is in my case. If you’ve completed that mission the rest just falls in line. Get the game and play the hell out of it!

Yeah. My wife said she’d like a Toy Story but she stipulated that I had to sell one of my others to get it. No dice for me! I told her that since I bought all our other games (we have separate bank accounts) she should buy the Toy Story. That abruptly ended the conversation.

Much of what you said, I feel the same way. I started out as a huge JJP fan. I have a POTC, love it and have had no real problems with it. But all the crap that went down with GNR, especially the company’s response to customer complaints and raising the price twice mid-run, turned me off big time. I still hope they succeed. I think they bring a lot to the hobby, but I won’t buy from them again if they don’t make some radical changes in regards to warranty, customer service and pricing. For them to expect us to pay their exorbitant prices they damn well better stand behind their product and give us something that’s worth the price. Otherwise, our business will go to other manufacturers. I hope someone of influence at JJP is reading this stuff!!