I want to acknowledge Jack and his team as well. I recently bought a NIB WOZ std and had several out of the box issues which I was able to fix on my own with support from these forums. However there was one chronic issue I couldn't figure out - after working for a couple weeks with Frank, Lloyd and others via email Jack got involved and sent a tech and parts. When even that didn't work Jack agreed to swap it out for a new machine which will arrive Saturday. So kudos to Jack and JJP for standing behind their product. The distributor, Joe at Pinballstar, was also helpful throughout the process.