Just wondering if anyone else is experiencing this. Oftentimes during multiball a ball will get "lost" in the subway, only emerging from "The Depths" VUK after giving the machine a pretty good shake (ball search doesn't find it.) Anyone else experiencing this? I've contacted tech support 3 times on this and have not gotten an answer to whether this was a known issue or not. They did send me a plastic subway part to change out, but it was from the other side (under Black Pearl) and that's not where the problem is. Any suggestions welcome. Thanks