Actually, mine (Tesla) does. But other car manufacturers have dealerships in nearly every major city and most minor cities. Heck, most have multiple in one city, making repair via bringing in the car, possible and convenient to the customer. Most car manufacturers also have contracts with these dealers to provide service and fix the vehicles under warranty.
Pinball distributors do not have that kind of spread throughout the country, whether it be in location or quantity. This makes it impractical to expect delivery of a game to the distributor for repair any time the game screws up. Additionally, these distributors don’t have contracts to do free repairs to get games working under warranty. Furthermore, it doesn’t cost someone 400 dollars in shipping to bring their car in for a check engine light or oil change, in most situations it takes under 30 minutes. To expect the masses of people who enjoy pinball to have the abilities to take apart a new games playfield and inspect/repair engineering mechanisms right out of the box is not the best practice and it makes the underlying reasoning behind your response invalid.
A more practical and useful practice may be having a network of technicians that can be sent out to work on warrantied games under a contract with the pinball manufacturer.
Either way, he has the right to be concerned. The game is great. But paying 9500 for a game and having to basically disassemble and troubleshoot a brand new product is not fun, nor is it good for business, nor does it leave a good memory in the mind of the purchaser. Lastly, it can hurt pinball from spreading in popularity because the level of knowledge required for basic repair right out of the box can be extremely high.
Me, I just want to get my game working fully as the title has been a lot of fun, even without the use of that flipper. I don’t think the expectation should be that I might need to ship back a new game to Nebraska.
At the end of the day, this is my 4th JJP title. Overall, I am happy to be a customer and enjoy the machines. Please do not see this as an attack, only a dialogue. I have not had major issues with previous titles, only minor tweaks that require the bending of a part or tightening bolts/screws. I hope that you can understand how frustrating it must be on this end of the sale when a new game arrives that passed QC yet requires repairs that are outside of those low level requirements.