Quoted from mtp78:
My game out of the box last nite is still not fixed. Working with jjp now...very frustrating to deal with alot of out of the box issues. Jjp has been great like usual and eventually i am sure it will work correctly. Map disc not working, chest wont eject balls so game goes in ball search,no start button light and some other small stuff. I am keeping the faith and hoping jjp qc improves
With chest i can help
You see that black metal arm that holds the balls back on the left.
Gently push down on it, that will cause it to rotate out of the way.
Only fyi a degree or two at a time, this is finicky.
Takes a few tries until you have the right position but you will be good to go from there on.
Too low and they all roll out, too high and the second but definitely the third ball will get stuck.
Until you work on the target ship and touch the chest lock assembly by accident
Then it's time for resetting it once again