I managed to fix my shooter lane issue! BIG thanks to my distributor Gary from Abel Electronics who conferenced me in with JJP support.
Their immediate response allowed me to learn how to safely remove the shooter wireform, bend it a bit so it snugs up where it should, and reassemble the game.
I am now only having three issues:
1. Sticking gold button (like everyone)
2. Off-center topper (like everyone)
3. No Star Map functionality (but I think upgrading the firmware may fix this? I’m on 0.96)
4. No tilt bob (replacement en route)
This has been an exhausting and frustrating day. Getting the 330lb of pin up the stairs was quite a challenge, even for two people and a rented power stair climber.
I am glad the game is now working and I can enjoy it!
And again, big ups for support from the two companies involved. Problems happen but it’s how you respond to them that matters.