Quoted from JosiahCox:Hi Pirate Friends!
So I am confused as all get out with JJP’s support process any was hoping you guys who have any experience with them can give any suggestions since I don’t know what normal for their support process.
I got my game NIB last Saturday and registered it and filed two support tickets on Sunday.
1. My display gets power but has no image. Hooked up another known working display and it works fine so my guess is a bad display of display board where the DVI connections plugs in.
2. I wanted to request the post sling kit fix since my game is showing post clear rippling within the first day of play.
The second ticket was apparently seen and without any response, I received an email with shipping confirmation of the post and VUK shield kits. Very cool! Thanks JJP!
However, it’s now Friday and I have no response to my first help desk ticket and both call to tech support today have gone straight to voicemail.
I just want to know how long is a normal wait for JJP to reply before I need to escalate issue. I’m not trying to be a needy customer, I just want to play my new game.
Thanks!
- Josiah
Hey Josiah Happy for you on that purchase, saw it on FB.
USUALLY a call is the best bet, I've found. The support tickets in general seem to take longer than even just plain emails. I have had generally not had good luck in response from support tickets. If you've left a message then I would be it is being attended to. I'd give until Mon/Tues and then call again. Of course, it's NJ time so make sure you call early. Sounds like you did the troubleshooting already so hopefully the replacement is quick to ship.