So I love this guys videos.....well done. Really great player

I noticed his video captured this random sound that I’ve never figured out what it is. Check it out. Happens right at 12:10 in (maybe start 12:08) and it sounds like “uuugggghhh”

What does that tie to?

Direct-customer service isn't the only way businesses work. In fact, MOST businesses would prefer not to deal with the customer directly. They are not properly informed, waste a lot of time, and make unreasonable demands. Take the building industry for example. All the really good quality materials and products are not sold to the public. The public gets 'safe' products which meet regulations - but which don't last. Anything you buy at Home Depot for example, costs more and works less well due to this situation. Same with distributors and JJP. There are only so many workers and hours in the day.

Yep - Karl's streams are the best for seeing all that a game offers. Wish I had even half his playing skills! Not all of his streams make it to his YouTube channel - so make sure to check out those on his Twitch channel (IE Pinball) before they expire if you haven't already.

The "uuuuggghh" sound that I'm hearing appears to be part of Tortuga multiball and these seem to correspond with items being tossed across the screen for the most part. Don't know if these are triggered by hitting anything in particular.

I understand how distributors work and the important role they can play - I've used them throughout my career. Are you suggesting that JJP's model is only to provide tech and parts support through distributors (and thereby only to original purchasers)? Or that it's OK to repeatedly ignore and/or blow off owners of their machines who call published support numbers? They have not positioned themselves solely as a wholesaler. They sell direct and provide direct support channels on their web-site and other communications. Even if they didn't offer direct support, any good, customer focused business will refer you to the right place - and monitor their distributors to make sure they are providing proper support. They make great games (I've owned every one other than Wonka) but they are having real issues with support that will negatively effect their long-term success if they don't improve.

Hi Guys,
How can you remove the treasury? I probably overlook something small .. but cant get it loose. I wanted to continue without my playfield protector but noticed a lot of dimpling underneath it. its on it since the first ball.... never seen this before...

I couldn't agree more....at the moment anyone defending JJP's tech support isn't being honest with themselves. No idea if this will improve or not, but clearly JJP can't afford spare parts, and their customer support is gone WAY downhill over the years. For myself I was fine paying the premium for their product, but that came with the expectation of great customer support.....

Generally I would agree, but if said company decides to eliminate the wholesale model than all bets are off + the pinball industry is so specialized most manufacturers have to provide direct customer support even if they have the wholesale model (stern, CGC)....theres no denying that JJP has seriously cut the budget on customer support, which I am certain they are fully aware of. My guess is the they have a short runway to turn a profit or they turn out the lights.

I think you guys are looking at things in too much a black or white situation. I don’t know what the deal is with JJP right now, and they have never been the top stars at fast customer support - but if distributors are supposed to be part of the equation, they should be doing some of the legwork to their customers. Maybe JJP has changed that model, or told the distros to contact them ? I don’t know, but both avenues seem to be on the table. My point about distributors was that if they are positioned right, they should be taking some of the heat off JJP’s direct support, which is especially needed during this big move to Illinois they are doing.

Corn

a lot of distributors do. I tell ALL of my customers to call/email me before reaching out to JJP. Do they all listen? no...

ha! Fair point

I totally get the point, but should it really make a difference? Customers are told to register their games directly with JJP in order to trigger the warranty period. If said customer has an issue then he or she is instructed to open a ticket directly with JJP. I get some distributors have more clout with JJP, and know who to call and how to go around the system, but its not the process JJP has set up to deal with issues.

Emailed JJP directly a few weeks ago about a concern. Today I received an email reply and confirmation that I will be receiving a replacement for my issue.

They do seem to be stepping up their game.

LTG : )

I was very pleased to hear from them.

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So I’m doing a little touch up on my LE. Anyone know where I can get the t-mounding for this pin? Mine got a little dinged up in transit. Also, there are little chips in the powder coat on the rails right where the top of the head hits when folded. Anyone know a reasonable patch for that?

Thanks in advance.

Problem is it’s not t-molding. It’s banding that is glued on. JJP apparently buys the back box as an assembly with the molding already installed. Not sure where to buy, but unless it’s significant, you’re probably better off leaving alone or touching up with a little paint to make less noticeable.

You can’t really touch up powdercoat. JJP sells replacement rails at a very reasonable price. They may even have them listed on their website store. Hopefully they’re not out of stock for Pirates.

I wish PanzerFreak you would have not shown your new Tommy Bahama pirate shirt, but I am a real fan of Tommy Bahama clothing and own the machine too, so I also purchased the shirt. Arrr

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Is this going to turn into something like the old lady Red Hat Club? If so, I gotta get a FL relative to pic up one for me at Disney.

It might happen, want to join??
Anyhow I cheated as I bought mine off EBay. Check out Tommy Bahama pirate and you will fine the shirt. Good luck.

I'm sorry haha, nice shirt!

wish I hadn't watched that, now I want to buy one...

Yup...assuming I didn’t grab the last ones, I actually just bought new POTC side rails for another project and they were in stock. I think they were like $30 for the pair, but I think you could just get one. Much better than trying to touch it up IMO.

i really like the game and thanks for the help of few of the guys here and in jjp i finally made it work perfect and i decide to do few projects to this great game!
i made a full replacement for the top of the left ship with very details and nice led effects and i really like it! (also Eric loves it )

here is the thread for more info:
https://pinside.com/pinball/forum/topic/jjp-potc-new-very-detailed-hms-endeavour-ship-top-#post-5517609

limited for 75 pieces only

i will post video and photos with the leds very soon
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here you can see more photos:
https://pinside.com/pinball/forum/topic/jjp-potc-new-very-detailed-hms-endeavour-ship-top-#post-5517609

thank you guys for all of the help and support

Very nice job! Me being an artist I am very envious of this. I would love to be able to use my skill to make mods

That looks Amazing, Great work!!!

I have a few rum barrels left if anyone is interested an you get a fun keychain
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CE 172 made it back home to Oregon from Hungary. Looks great. I don’t know if it actually works as my 220 to 110 conversion kit isn’t here, but it looks amazing...
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Jesus...those are pricy. Expensive self mod!

Looks brand spanking new! Congratulations. Looks like Ramen noodles for dinner for the next few months

Or the rest of my life...

Did you get the figurine from the Pinball mod co?

I found it for $60 shipped on Mercari from a mom down in California. The plastic packaging was brown from UV but the figure is fine. Incredible detail, I hate to cut it in half to replace the pirate!

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That’s pretty sweeet! I’d like one

Just need to keep an eye on Ebay. As you don't need the box or any of the accessories they do pop up reasonably priced. I got mine for $45 just kept an eye on listings. You can also by New in pretty box but they are about $100. I would hold out for a used one personally. Good luck it does look Great. I did a write up in this thread on how to make this setup. Need to find "Pirates or the Caribbean Series 1 NECA"

ebay.com link: Neca Pirates of the Caribbean Dead Man Chest Series 1 Davy Jones

Thanks for the information!

Congrats! Best interactive topper ever. Now I wish I went for a CE when I had the chance lol.

By far the best topper JJP has ever developed, but not sure its better than CGC's AFMRLE

Figured I’d mention, looking to trade my AFMr LE plus cash for a JJPOTC LE if anyone is interested. :p

I thought you had a POTC for some reason

I know someone willing to trade an almost New Stranger Things LE if your interested! lol Just kidding. But your game does play nice. I knew you would be back to Pirates eventually....

Sold it last summer. Regret it.

Hah. And yea I knew I would eventually too. We miss it.

Hoping for a code update now more then ever with being home far more often due to the current situation lol.

Very weird...

Didn't see anyone mention this anywhere yet.

Kaneda, on his last podcast regarding TPF being cancelled, at 47:00 in, he very normally drops a mention of a big update with assets coming for POTC.

No hype, no speculation, just states it normally. In fact he does to illuminate why Wonka wouldn't as well? If course he wonders if this means more incoming games being made for Pirates.

Yeah code!!!! Still hearing that Pirates is done.

Kaneda is criticizing JJP for working on Pirates code since it's done and says they should be working on Wonka code instead. He doesn't understand that Pirates code is not complete and that the owners that paid $8500 - $12,500 deserve to have the code completed and polished at the same level as JJP's past games.

Stern did this with Ghostbusters code even though that game was done and I'm glad to see JJP following through with Pirates code as its actions like these that bring back customers. JJP properly completing Hobbit code (and then some, amazing code) helped sway me to buy Pirates.

Sounds like it will be a huge update! Can't wait

I heard the same about assets and was surprised. Not sure if that's really happening

Do you think they magically made a deal for more asset use (spending more money) on a dead game? I don't.

I wouldn't, but if they want to sell say...another 500 games?

Thing is, Kaneda didn't state, and most likely doesn't know either way, what type of assets they might be. Would they most likely be more non actor based snippets?

I kinda figured we'd see one way or another at TPF, but now...... Unless these companies start making fully produced and edited game debut videos, I have no idea how things will be presented henceforth.

Could the "assets" be wireless dongle for new code? I bet the hardware will be common for all JJP.

No - I would be very surprised. Updated code yes, not updated assets but would love to be wrong!