I'm going to post this comment in each thread I've posted about regarding POTC or JJP playfield issues. (Coming up as a double post error.)
I feel like anytime a company or individual is criticized for a lack of quality within their output, they should be equally commended when that output is adjusted.
I received an email from Jack before I headed out for work midday Thursday. I work second shift, and Friday had a voicemail left by him when I awoke, and called him back immediately.
Jack seemed earnest, gracious, and humbled in his offer of a new playfield to correct my issues with my POTC playfield tear and rippling. For me, this is the best I could hope for. I don't expect a fully populated playfield swap, or an outright machine exchange. What I am receiving is acknowledgment openly of the issues that have occured within this game, and done so by the company face of said product.
I respect this move. And it gives me greater confidence towards JJP then I had two months ago.
Jack as well, seemed confident these issues are being course corrected moving forward, and his overall tone was upbeat, wishing to make amends, and continue and improve customer relations. In my mind, for me and my situation, that has occurred.
That said, if it weren't for every single person being vocal on this issue, on this forum or via podcasts, whether supporting or accepting these issues, this outcome might not be happening. So I am thankful to all of you, as well as Jack and JJP, for helping make this lovely game "whole" again once more.
I also hope everyone affected by this issue is made whole again as well.