So you're buddy has a nib woz from a local dealer. Has he spoken to the dealer - has he picked up the phone to call JJP. If he doesn't have the where with all to do that, have you? Does ford tell a new mustang owner TFB when they open the hood? I'm not denying he has any of the problems you've noted with his pin, but feck, if I dropped $8k on it I'd be hopping mad and jumping down both the local dealers and JJP's throats until I got it resolved. Not relying on someone else to post on Pinside forum.

Hopping mad at the local dealer and JJP to get it fixed is not drama. Your original post does seem to scream drama though. But that's just my opinion. I'll avoid the thread. L8r

car analogies. Ok - you realize that before you take delivery of your new car that the local dealership spends a couple hours going over it in detail sorting out any issues missed by the factory right? Ya, its true - really it is. They don't roll em off the f'ing semi with the plastic still on them and sell em directly to the customer. If a customer requested that they might get it, but said customer would need to be aware they'd probably have to invest some time getting their new car truly ready for the road. If you opted to do that, don't expect Ford to come to your home with a replacement car or even to show up to fix the damn thing for you. So excellent for Jack to step up to the plate and see this through.

So a buyer has things to consider when buying a car. If they are not confident in doing any type of service maintenance and ford is the only dealership within reasonable distance then if they're smart they're buying a ford and not a chev. Why set oneself up for failure.

So if you're a 'newb' to pinball, be prepared to have to make adjustments to your NIB pinball. If you're not comfortable doing this I see two choices - find a good local dealer (or tech/service guy) to deliver it and set it up and work the kinks out OR don't buy one in the first place.