I own both, had to have both repaired, mechanical stuff breaks. The questions is always one of what kind of service do you get when something goes wrong?

Though I utterly agree that owning pins means not being afraid to lift the playfield, no matter how NIB or expensive they are.

Edit: Also, it's not reasonable to expect NIB = works perfectly. They can test it until they're blue in the face at the factory, have it personally dialed in perfectly, and then ... load it into a big box and let it bang around on a forklift and a truck for a while. They're heavy, they have a lot of parts, things shift, go out of alignment, stuff happens. That's why there are some people who prefer to buy HUO local, let someone else do the out of box fixes.

What, now Jack has to check your pinball repair credentials before he can sell you a game? Things break, things need adjusting, you don't like it play pinball on your PS4. No one should argue with that. Ask anyone with a nicely dialed in Avengers what they had to do to get it working smoothly, they'll probably happily talk your ear off for 20 minutes about their tweaks, probably are proud of them if my experience is any indication.

The key is how to the companies responsible respond when there are issues? Sounds like JJP is handling this one like they should.

What more could we possibly ask? (I'm serious to be clear, not sarcastic, it's a great response IMHO.)