I can see how these people would be pissed and would be pissed as well but Jen, Lloyd and Jack have been very fair to me. Jen sent me a topper because mine was broken in delivery. I just had a issue with Jack where I asked to buy a certain part that had a issue and he sent me one for free. He didn't have to and I did offer to buy it. Jack is more than fair as far as I can see. All companies have their issues. Good luck to those people.