(Topic ID: 107846)

JJP has very poor customer service for non pinheads

By Tilt

9 years ago

Topic Stats

318 posts
106 Pinsiders participating
Latest reply 9 years ago by Chrisbee
Topic is favorited by 4 Pinsiders

You

You are not signed in!

Find in topic

Linked Games

Wizard of Oz Jersey Jack, 2013

Topic Gallery

View topic image gallery

You're currently viewing posts by Pinsider vid1900.
Click here to go back to viewing the entire thread.

Quoted from frolic:
the types of people out there will $10k for a pinball are ones that are going to expect white glove service.

Exactly.

My neighbor bought a $3000 pool table and the techs have been out 3 times to fix issues with it.

If the Pool Table company would have said "We'll send you the parts, you take it apart and fix it" I'm sure there would have been a Visa chargeback in seconds.

Now if were a $10,000 pool table, the owner would have expected Shane Van Boening himself to come out and fix it.

Quoted from CapitolAuctions:
If you buy a brand new TV, computer, stereo, video projector... that is broken, I do not think anyone is coming to your house. You would have to return the item for an exchange.
If any pinball manufacturer was to offer in home service, they would have to pass that cost on to the consumer. That might make a $9K machine an $11K+ machine.

Even if your $400 dishwasher breaks in the first 2 years, someone comes to fix it.

Having in-home repair does not make a $400 dishwasher a $2400 dishwasher.

Quoted from Imeh:
Playfield swaps are a little above and beyond the average, makes one wonder how they got out of the factory...

There were plenty of populated playfield swaps back in the Williams day too.

Quoted from juanton:
How many times has Ford sent someone to your house to work on your car?

Ford has sent a courtesy car to my house to drop off a loaner, and pick up my van because it was a warranty repair.

Ford has GREAT dealer service.

Quoted from juanton:
Lol. Sorry Vid. I wasn't picking on Ford in particular. We had a Flex and the Ford dealer was ok. The quality wasn't that great so we traded it in.

Probably any dealer nowadays is bending over backwards with free loners and free courtesy shuttles, not just Ford.

Janet jackson 2014.jpg

Quoted from markmon:
And btw, if the husband wasn't there I wouldn't come do the work until he was for all the reasons above.

I usually only do servicing when the husband is not home.

Quoted from MrBally:
During my route service days, the long gone Yorba Linda Lanes in Royal Oak, Michigan .

Did you do any servicing at Menjos or Bookies?

Quoted from MrBally:
Fontana Brothers and Market Music had those locations.

That sucks.

Promoted items from Pinside Marketplace and Pinside Shops!

You're currently viewing posts by Pinsider vid1900.
Click here to go back to viewing the entire thread.

Reply

Wanna join the discussion? Please sign in to reply to this topic.

Hey there! Welcome to Pinside!

Donate to Pinside

Great to see you're enjoying Pinside! Did you know Pinside is able to run without any 3rd-party banners or ads, thanks to the support from our visitors? Please consider a donation to Pinside and get anext to your username to show for it! Or better yet, subscribe to Pinside+!

Help – Contact – About Pinside – Support Pinside – Top