Quoted from Matt_Rasmussen:Honda is very good at this, they give basic maintenance courses to new owners, even used cars. Teach people how to check fuses, where to put the oil, how to change windshield wipers, check tire pressure etc. This could easily be done with pinball via a video that comes with the machine. You can't make them watch it, but you could certainly point them to it during a service phone call for reference.
I know Stern has several videos, showing how to setup the machine, update the software, etc.
Does JJP do the same thing? (Full disclosure: I never bought WOZ or TH, so I had no need to look)
This is why I find Todd Tuckey's videos so enjoyable to watch, he is always pointing out quirks in some of the games and how to fix it.