Quoted from Craig:
I think it is also worth saying that the customer support I have received from JJP has been outstanding.
I think the problem is in the term "Customer support " It means different things to different people.
if you are not a pin-guy and are buying your first pinball machine. with a 1 year warranty and you pay 9K for it. I don't think you were expecting to be the guy taking off the glass and trying to do the repair after owning it for a week...
that being said I Love my WOZ. it broke a few times light boards and stuff. some Quality of build issues.
Like loose set screw on the motor that opened Dorothy door on upper play-field. It doesn't sound like a big deal but, you have to take the whole upper play-field off and remove the motor assemble to get at it. not happy doing this in the first month of owning it.
Now Loyd has been great at helping me with finding my issues,Thanks Lloyd!! light board's and things and making sure I got the parts.
But here's another part I'm not happy about. after you replace the parts JJP would like the bad parts back. But they want you to pay for the shipping of the parts back to them..that kind of rubs me the wrong way.. I Feel I did more then my part spending hrs of my time fixing this new machine.
I'm not paying more money on the defective under warranty parts.. supply me with a return mailer and I'll take the time to send them back. then I'll say great costumer service! till then I'll give it 4 out of 5.