Quoted from Pinchroma:

This whole post is incorrect and presumptuous. Lloyd answers the support phone to well past midnight EST and I also spend tremendous amounts of time on the phone until the wee hours of the morning. Our website has the support number and a SIMPLE PHONE CALL would have landed one of the two of us and regardless of customer skillset we would spend an indefinite amount of time working with the customer to resolve the issue. I can guarantee that the customer did NOT call support because we would have and do jump all over each issue that arises. Also very few of our parts require soldering for replacement with the exception of maybe stand up targets? Trying to think of other things but none come to mind.
Every single one of our games has the support phone number in big bold letters included with the machine.