(Topic ID: 107846)

JJP has very poor customer service for non pinheads

By Tilt

9 years ago


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  • 318 posts
  • 106 Pinsiders participating
  • Latest reply 9 years ago by Chrisbee
  • Topic is favorited by 4 Pinsiders

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#202 9 years ago
Quoted from Imeh:

I almost hate to bring this up, but I bought both WOZ and STLE from one of the largest distributors in the east. When I experienced issues with both, I was directed to the manufacturers for support in both cases. They did nothing. JJP and Stern took care of the issues.

Same here with me. In my WOZECLE case, JJP mailed me the repair parts. When I couldn't conquer all the problems, they sent one of the very best techs in the whole USA to my home. He drove several hundred miles to get here. I can do reasonable repair myself, but this one was beyond my skill level. I tried to put myself into Jack's shoes, knowing he only had so much profit to work with on my pin. I did my best to save a tech trip here. He had to come anyway, and it got fixed.

With my NIB Stern pin (LOTRLE), my distributor, about 1,000 miles away (got a feeling it is the same "one of the largest distributors in the east"), told me to call Stern. I did. Stern was baffled as to why I was instructed to do this, yet they helped me diagnose the problem over the phone and ended up sending me a new driver board. I replaced it. The pin was fixed, and yes . . . I had to pay for return shipment of the bad board. But, I felt this is a reasonable solution to the problem with . . . again . . . the slim profit margins on pins.

So far, I'm happy with both manufacturers and how they helped me fix my problems.

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