Here is a simple timeline. Tell me where JJP fell down? I can't see it.
6 weeks ago: game arrived at customer home. Shipper damaged box and cabinet. Customer calls JJP on the spot and is instructed to refuse delivery. Customer did, game is shipped back to JJP, cabinet replaced and shipped back to customer and arrives at customer 2 weeks after initial damaged delivery attempt. Things happen. No big deal and the customer didn't think so either and appreciated the quick turn around in repair.
Customer calls JJP asking for a resource they could hire to help setup the game. Jen gets a referral to vidgameseller from a distributor. Vidgameseller goes there, sets up game but wasn't allowed to test play it. Customer try's to play game, can't, and calls Vidgameseller not JJP to come back and fix it. Vid can't find the problem, calls support and gets Lloyd. Lloyd walks him through what to check for and they get the problem resolved.
Expo happens here which has nothing to do with anything but keeps getting brought up so I'll mention it.
3 weeks of playing go by and a single target breaks from play. Customer calls JJP and speaks to Steve who works with customer to diagnose the issue of the broken switch. The part is mailed out same day but requires a bit of skill to install.
Vidgameseller comes on here and posts this thread saying JJP has terrible support.
Sorry but there are 2 separate tech support events you are trying to make into one event and you were hired by the customer to perform a task. You went back at the request of the customer which is good customer service but NOT because we asked you to do tech support. You did that out of your own free will. I'm sure the customer appreciates that but don't come on here bashing us when you weren't asked to troubleshoot on our behalf by us.