Quoted from vid1900:Exactly.
My neighbor bought a $3000 pool table and the techs have been out 3 times to fix issues with it.
If the Pool Table company would have said "We'll send you the parts, you take it apart and fix it" I'm sure there would have been a Visa chargeback in seconds.
Now if were a $10,000 pool table, the owner would have expected Shane Van Boening himself to come out and fix it.
Wow, I like the Shane Van Boening reference that most people won't get, I thought I was one of the few still into billiards! Very nice guy btw, his grandpa lives next to my mom in Rapid City, Shane has always been really good with my mom....