(Topic ID: 107846)

JJP has very poor customer service for non pinheads


By vidgameseller

5 years ago



Topic Stats

  • 318 posts
  • 106 Pinsiders participating
  • Latest reply 5 years ago by Chrisbee
  • Topic is favorited by 4 Pinsiders

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#91 5 years ago

I don't know, it seems to me that the consumer should do a little research before buying to find out what's involved in owning a machine.

#174 5 years ago
Quoted from BMore-Pinball:

Can you imagine if any other industry was ran this way, what if Ford just sent you parts?

How many times has Ford sent someone to your house to work on your car?

#176 5 years ago

Exactly. Like it or not, a pinball machine is like no other consumer product. There is a cost of ownership imo.

#181 5 years ago
Quoted from vid1900:

Ford has sent a courtesy car to my house to drop off a loaner, and pick up my van because it was a warranty repair.
Ford has GREAT dealer service.

Lol. Sorry Vid. I wasn't picking on Ford in particular. We had a Flex and the Ford dealer was ok. The quality wasn't that great so we traded it in.

#186 5 years ago

lol. Ok everyone, I stand corrected.

#201 5 years ago
Quoted from vidgameseller:

NOt sure who you are talking about here, but Jen called me to see if the customer could hire me to just set up the machine.

Here's the thing. The doctor ordered the machine and he evidently couldn't put the legs on or remove the shipping blocks if the OP had to be hired to set it up. How is the manufacturer responsible for this?

#269 5 years ago

I don't think Alex is going to alienate any potential customers here. Most people have already chosen a side when it comes to JJP. It's funny that most people that complain about Alex are NOT customers of JJP.

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