(Topic ID: 107846)

JJP has very poor customer service for non pinheads

By Tilt

9 years ago


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  • 318 posts
  • 106 Pinsiders participating
  • Latest reply 9 years ago by Chrisbee
  • Topic is favorited by 4 Pinsiders

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#7 9 years ago
Quoted from markmon:

To be totally honest, a pinball machine comes with a cost of ownership. People need to learn how to repair things. When JJP sends parts out, it's done its job. The customer either needs to learn how to install them or expect to regularly be forking out cash to repairment. New game, old game, $1000 or $30000 game makes no difference.

I somewhat disagree here. A big way for pinball and its development to keep going is to involve new people to the hobby. New people can't be expected to be solder pros and some may know how to solder, but uncomfortable working on their 10k game. They need those doctors etc to shell out 10k for a game to keep it up. Games aren't advertised with any "There is a cost of ownership" warning.

Big bummer on this game is that it was never playable. I can see maybe down the road, but instantly is poor.

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