(Topic ID: 107846)

JJP has very poor customer service for non pinheads


By vidgameseller

5 years ago



Topic Stats

  • 318 posts
  • 106 Pinsiders participating
  • Latest reply 5 years ago by Chrisbee
  • Topic is favorited by 4 Pinsiders

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#79 5 years ago
Quoted from CapitolAuctions:

If you buy a brand new TV, computer, stereo, video projector... that is broken, I do not think anyone is coming to your house. You would have to return the item for an exchange.
If any pinball manufacturer was to offer in home service, they would have to pass that cost on to the consumer. That might make a $9K machine an $11K+ machine.
It does stink when an item does not work when purchased new, but the same thing happens with Sony, Panasonic and every electronics manufacturer.

I guarantee you that if you have a TV, stereo or projector that costs anywhere near $9k, someone is coming to your house if it needs to be fixed.

If you are talking disposable consumer electronics (probably under $1k), I agree with you. But that's not a fair comparison to a new pinball machine (which is a commercial not consumer product).

#106 5 years ago
Quoted from markmon:

Actually this is not true. My ($9000 at the time) jvc rs-35 went out first couple months and it was sent to jvc under warranty - at my cost. I'm sure jjp would have gladly fixed the game if sent back.

Sorry to hear that. I must be more of a PITA than you when it comes to high ticket items. I have refused requests like JVC made of you and the manufacturer or dealer has made it right.

#178 5 years ago

Could the OP change the thread title to something a little less inflammatory?

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