Wait a second... REALLY? Remember, this customer is not a pinball collector. He's a guy that bought a new pinball machine in the box with a warranty associated with it (not sure if they warranty 90-days or 1-year or whatever). So, the customer expects the manufacturer to service issues. If you buy a TV and it didn't work out of the box, how would you feel if the manufacturer said they would send you a part but then expected you to find your own repairman to put it in (assume you know nothing about electronics).

Jaz

That's a valid point. However, if pinball manufacturers want to sell direct to consumer (not just ops and collectors), that won't fly. While *WE* know these are coin-op machines and what that means, do you think that all these people who buy a machine online do?

I'm just saying if these guys want to sell direct to consumer (which they obviously do) and want to not only have happy customers, but repeat customers, they need to change their model and thinking.

What concerns me most here is that I have not seen Jack (or anyone associated with the company) take the stand and say we didn't handle this right but we're trying to fix it. If vidgameseller hadn't stepped up and tried to help these people out, and put Pinchroma in contact with these people directly, where exactly would this be for them right now? It looks to me like the OP went far an above to help these guys out with no compensation.

I mean, it was well into the 2nd page of this thread where the OP finally got someone at JJP to step up on this.

Please don't take this as a JJP bash. I've been a pinballsales.com supporter for quite a while and always felt that Jack did a good job. Heck, he built JJP *BECAUSE* of his reputation from pinballsales.com. But, in this case something happened. We all make mistakes and the good guys do what they can to make it right. But, something happened here and Jack's post didn't help his case since there was no acknowledgement of an "oops".

If we want to grow pinball, we need customers like the one we're talking about here to be happy with their purchase and ready to buy again.

My 2 cents,
Jaz

Wait, what?!?

You don't care about the original problem because it's fixed. Exactly how did JJP or pinballsales make that happen? Did you pay the tech who did the repair for his time?

I just re-read this thread from the start and realized that JJP didn't *SEND* vidgameseller out to do any work. They simply put the 2 in contact with each other and let them work out an arrangement. Then he went back out on his own time to fix a problem. Was he paid for that first repair (or even thanked)?

Wait, you know what, I don't want to know anymore. It sounds like there is probably some blame by all the parties involved. The customer is now working with JJP to fix the current problem. Hopefully JJP/pinballsales has learned a few things here and everyone can move forward a little smarter.

Alex, you're speaking here as an official JJP party. Remember that a ton of potential customers read this. I for one would not want a representative of my company behaving/commenting as you are here.

Jaz