It's nice to see new people getting into the hobby, but really people for the most part are clueless with troubleshooting and repair.
I can see both sides to it - you buy something for $10k and expect it to work out of the box. But being a pinhead I know there's SO MUCH that can go wrong with just vibrations of the highway in a semi to cause the machine not to work.

My experience with Alex and Llyod have been great so far [I work for a JJP dist] but I am dealing with the end user for them so it makes life easier. Alex - my hats off to you for taking calls day in and day out starting at the beginning with people who don't even know how to remove the glass. You must have patience of a saint. I could never do that.

As for this story, I heard it first hand at expo from the OP and like others have said - no good deed goes unpunished. He was trying to help a JJP customer and from what I've read, still trying to "fix" the situation for JJP eventhough he really doesn't have a vested interest in it. A little more than "thanks bye" would have gone a long way and probably the promised follow up would have, too.