Hi guys,
I'm a professional pinball repair person. JJP sent me out on a local call to install new lamp boards (all of them!) for a customer who was not comfortable doing the work himself. It was very involved, and I spent the whole day at the customer's house. I was paid promptly for my services by JJP.
I guess I just wanted to provide another data point here. From my perspective, Jack and company are very concerned about customer satisfaction.
Allan