New City, NY
Quoted from JerseyJack:"If it ain't broke, it ain't Pinball"
We cannot make an Unbreakable pinball machine for a million dollars.
I own a service company that makes money because things break. That's why there are parts companies too.
I built a company based on customer service. We have provided free parts and countless free service calls all over the world.
Our warranty is the broadest most liberal and longest in the industry. I'm even shipping parts for free on games out of warranty.
I've swapped whole games, playfields, you name it. We have done service calls for free for operators on location. So newbies are not the only ones who don't know how to fix pinball.
I've even been known to show up at someone's home or location to service their game.
A toll free number listed in the manual, on line even on shirts rings on my cell phone that I answer.
There will always be people who fix things with check books.
The customer has spoken to our people and everything is happiness going forward.
We have hired an industry service expert Frank Becker who is getting up to date for the last month at JJP to run the service and support division
We strive to get better every day and we will. It's pinball. I can guarantee it will break!
Thanks.
Years ago I bought my gently used, shopped out LOTR from Pinball Sales (you, basically, as you spent a couple hours on the phone with me as I struggled through what game I wanted, etc.). I was a total noob, and after a couple days of play the flippers were buzzing and really weren't working as well as they should. I called and asked you to fix it. Today I'd get under the hood and fix it myself. Not capable back then. You sent Steve up to fix it for me. I know you were probably rolling your eyes at the time, but you took care of business for me Jack. Thanks for that and good luck with JJP and your other ventures going forward!!
