"If it ain't broke, it ain't Pinball"

We cannot make an Unbreakable pinball machine for a million dollars.

I own a service company that makes money because things break. That's why there are parts companies too.

I built a company based on customer service. We have provided free parts and countless free service calls all over the world.

Our warranty is the broadest most liberal and longest in the industry. I'm even shipping parts for free on games out of warranty.

I've swapped whole games, playfields, you name it. We have done service calls for free for operators on location. So newbies are not the only ones who don't know how to fix pinball.

I've even been known to show up at someone's home or location to service their game.

A toll free number listed in the manual, on line even on shirts rings on my cell phone that I answer.

There will always be people who fix things with check books.

The customer has spoken to our people and everything is happiness going forward.

We have hired an industry service expert Frank Becker who is getting up to date for the last month at JJP to run the service and support division

We strive to get better every day and we will. It's pinball. I can guarantee it will break!

Thanks.

The person we sent was recommended to us by an authorized JJP distributor.....

I've sold games all over the world since 1999 full time. I have paid for people to go everywhere and take care of our customers.

I was never reimbursed for anything ever when I was Stern's #1 distributor. We gave everyone a 3 year extended warranty on all parts that Stern covered - at no charge - I sent cabinets, playfields, mechanisms, swapped games,picked up games across the country - and have 15,000 loyal customers to prove it - that's how JJP started -

So many people figured if I would do that for a company I don't own - what would I do with a Pinball manufacturer I do own - there are probably hundreds of loyal PBSC/JGSC/JJP customers with stories of support that I don't need written here - we are only as good as our last sale - this customer is a newbie - game #2 or #3 - he may learn to take the glass off - maybe not - that's why there are qualified people to fix pinball machines - next time we will do better....