Quoted from markmon:To be totally honest, a pinball machine comes with a cost of ownership. People need to learn how to repair things. When JJP sends parts out, it's done its job. The customer either needs to learn how to install them or expect to regularly be forking out cash to repairmen. New game, old game, $1000 or $30000 game makes no difference.
Wait a second... REALLY? Remember, this customer is not a pinball collector. He's a guy that bought a new pinball machine in the box with a warranty associated with it (not sure if they warranty 90-days or 1-year or whatever). So, the customer expects the manufacturer to service issues. If you buy a TV and it didn't work out of the box, how would you feel if the manufacturer said they would send you a part but then expected you to find your own repairman to put it in (assume you know nothing about electronics).
Jaz