(Topic ID: 107846)

JJP has very poor customer service for non pinheads

By Tilt

9 years ago


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  • 318 posts
  • 106 Pinsiders participating
  • Latest reply 9 years ago by Chrisbee
  • Topic is favorited by 4 Pinsiders

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#169 9 years ago

(service by phone)

noob: "My machine is broken, these thingamajigs won't work."

Lloyd: "Okay, first take the matrix reciprocitor and disconnect it from the freight intake converter. Now check the extractor and see if the switches register. If not, just solder in a new pyronix capacitor. That should do it. Did you get all that?

noob: "Uhm... ya... but hold on my wife is calling me, bye." [click]

Lloyd: "Hello? ...Hello?"

#192 9 years ago
Quoted from LTG:

I hope you are joking.
I have spent countless hours helping new owners with basics like how to turn the game on, open coin door. Walk them through learning about their game.
The more they know about their game, the more they'll enjoy it.
LTG : )

It's a joke, with some truth to it. I witnessed something similar right here on pinside with you involved. It was funny to me. I don't think everything could be solved by distance, it's difficult, so I'm on Jack's and your side on this one. You're doing the best you could.

-1
#245 9 years ago

I've trashed Jack before, but for this... no way. Yes Jack is a businessman, and like all businessmen, he has to make some machiavellan sacrifices, like ignoring the petty whinings of Vidgameseller.

And Vidgameseller blind-sided Jack with petty customer service complaints at a time when his 2 million Hobbit game was getting trashed. Such a flop can finish his company, he has bigger fish to fry right now, the fact that he's even taking the time to chime in here...

There's a lot on Jack's plate, he can't think of every customer (to which he has thousands). Vidgameseller should have contacted a lowly minion instead (like Pinchroma or Lloyd), it's more effective.

Jack is too close to the trenches, he should just stay away like Gary Stern. Gary doesn't give a sh!t about you guys and no one starts a thread like this one attacking him, so maybe Jack should just do it the Stern way.

Jack, the more you feed us, the more we ask. It's like that sign at the zoo, it says "don't feed the animals" for a reason.

Now where are my boobs!!! I want pictures of boobs damn it!!!

#248 9 years ago
Quoted from centerflank:

Stern just laughed, said JJP cut into 1% of their sales.
Gary will not be taking the trip to Thailand this year, instead bought all rights to Arnold Scwarzegger's visual rights.

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