Quoted from JerseyJack:
"If it ain't broke, it ain't Pinball"
We cannot make an Unbreakable pinball machine for a million dollars.
I own a service company that makes money because things break. That's why there are parts companies too.
I built a company based on customer service. We have provided free parts and countless free service calls all over the world.
Our warranty is the broadest most liberal and longest in the industry. I'm even shipping parts for free on games out of warranty.
I've swapped whole games, playfields, you name it. We have done service calls for free for operators on location. So newbies are not the only ones who don't know how to fix pinball.
I've even been known to show up at someone's home or location to service their game.
A toll free number listed in the manual, on line even on shirts rings on my cell phone that I answer.
There will always be people who fix things with check books.
The customer has spoken to our people and everything is happiness going forward.
We have hired an industry service expert Frank Becker who is getting up to date for the last month at JJP to run the service and support division
We strive to get better every day and we will. It's pinball. I can guarantee it will break!
I keep thinking about this post and just got to say, Bu#$ S*(&. I really dont see how you are even getting thumbs up on this Jack. These comments from you are strictly the salesman in you. Not coming from someone that actually cares about the individual customer. In my opionion, which since im not paying you anything for so i doubt you care. The only comments that you should have made were things like.
I dropped the ball on this after saying i was going to call. Although Alex has called and it looks like it will be rectified, Im still going to call them directly so that they know we do appreciatte our customer.
I know that pinball machines WILL break, its going to happen. But a game not working out of the box is just not acceptable, We have to do better than that.
for your statement how you send parts all over the world and even free service calls. Great, let me get you a cookie. Because i think that if anyone deserves a free service call, it should be a customer that doesnt even get one game played on their machine because it was broken. Although they did get a free service call, from me, and im not the one that made thousands off of them.