JJP support and pins are the best. I’ve had 6 NIB pins from JJP, never have I had a problem that couldn’t wait and I’m an operator that needs pins to be working. If an employee is willing to pay out of his own pocket that should tell you something about a company, the employee believes in the company, it’s products and likes working there. Keep in mind the new title they are trying to kick out too.
I’m confused by your issue, you said you didn’t think it would be under warranty, why ask the question then, just order the part. I don’t know how many employees work there but surely they aren’t just waiting by the phone for calls or quick to answer the obvious question. Sounds like you don’t play it much anyway so what’s the rush and why bash JJP?
It’s a wonder anybody makes a pinball anymore with all the complaints and gotta have it now mentality.